Subscription and Refund Policy

Last updated 2 October 2026

This document is a draft prepared for owner review and professional legal review. It is not a legal certification and does not guarantee compliance with the laws of every country.

This policy explains how BuildLab Premium subscriptions, free trials, cancellation and refunds work. It forms part of our Terms & Conditions.

1. Plans and Billing

BuildLab Premium is currently offered as Premium Monthly (NZ$20 per month) or Premium Yearly (NZ$200 per year), charged in NZD by our payment provider Stripe. The price, currency and billing frequency shown at checkout govern your purchase. Subscriptions renew automatically at the same interval until cancelled. Your bank may apply currency conversion fees.

2. Free Trials

Where offered, a free trial provides temporary access to applicable Premium features for the trial period displayed at signup (currently 7 days where offered). Before a trial starts you will be told whether a payment method is required, whether it converts automatically into a paid subscription, the price and billing frequency afterwards, and how to cancel. If a trial converts automatically, cancel before the trial end date to avoid the first charge; the trial end date is shown in your subscription details and confirmation email. After the trial, the subscription renews according to the terms shown at checkout unless cancelled.

Promotional or competition Premium access granted directly by BuildLab does not require payment and ends automatically.

[OWNER TO CONFIRM: whether paid-plan trials are configured in Stripe, whether a card is required, and when the first charge occurs. BuildLab's checkout does not itself add a trial.]

3. How to Cancel

Sign in and go to Profile → Subscription. Use Manage subscription to open the secure Stripe billing page, or Cancel subscription to stop renewal. If you cannot cancel, email buildlabcars@gmail.com from your account email and we will help.

Cancellation stops future renewals. You keep Premium access until the end of the period you have already paid for (or until the end of a trial), then your account returns to the free Basic plan. Your saved cars and builds are kept. Builds above Basic limits remain saved.

Cancelling is not the same as requesting a refund — cancellation does not automatically refund previous payments.

4. Refunds and Consumer Rights

Refund requests are assessed case by case in accordance with applicable consumer protection laws. Except where required by law or stated in this policy, BuildLab does not generally provide refunds for change-of-mind requests for a subscription period that has already started.

We will investigate and provide any refund or other remedy required by law where:

you were charged twice, or charged an incorrect amount;
you were charged after a valid cancellation;
the service was faulty, unavailable, or materially different from how it was described.

This policy does not exclude, restrict or modify any rights or remedies — including under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, or equivalent laws where you live — that cannot lawfully be excluded, restricted or modified.

Approved refunds are generally returned to the original payment method. [OWNER TO CONFIRM: any processing timeframe you can commit to.]

5. How to Request a Refund

Email buildlabcars@gmail.com with:

your account email address;
the charge date and amount (a receipt helps);
what went wrong and the outcome you are asking for.

Never send full card numbers or passwords.

6. Contact

BuildLab — https://buildlabpro.com — buildlabcars@gmail.com

This document is a draft written by the BuildLab operator for owner and professional legal review. It is not legal advice or a certification of legal compliance.